If you’re looking for ways to enhance your brand’s online presence and increase your customer engagement, you may want to consider a chatbot messenger. These services allow your customers to communicate with you in real time, allowing them to ask questions, make suggestions, and even make purchases, among other things.

Unilever

The Unilever chatbot messenger is an interactive tool that helps consumers find information, products and more. It can help users with routine queries, answer FAQs, offer advice and reroute users to human staff.

For instance, it can tell customers what lip shades they should try. Or it can recommend recipes for a meal.

Other examples of chatbots include a British Airways “Emojibot” which asks customers a series of questions about their ideal holiday. Those who respond will receive a message containing links to an online sale. Using the chatbot, the airline also provides tips on London.

A Facebook Messenger chatbot is used by Signal Pepsodent, which has a campaign called ‘Little Brush, Big Brush’. Parents can receive 21 free animations in which the bot encourages them to brush their children’s teeth.

PrAna

If you’re in the fashion business you’re likely aware of prAna. It’s a clothing company that’s been around since 1992, and has a reputation for selling eco-friendly clothes. The company uses a number of social media outlets, including Facebook, and provides customers with free makeup at their stores.

One of the most interesting aspects of the chatbot is its ability to solve problems in a matter of minutes. For example, one of the company’s bots could order a case of beer in under an hour. Similarly, it can provide customers with product images, product descriptions, and style suggestions.

The company also provides its customers with access to a variety of information, including a virtual salon where they can try out different hairstyles. They can also use the bot to schedule in-store appointments.

Wall Street Journal

The Wall Street Journal has released its own chatbot messenger to bring news to your fingertips. Not only does this bot deliver company updates, it also gives you access to live markets data, allowing you to keep track of what’s happening in your industry.

The WSJ news bot is not the only one on the block. Other companies have also jumped on the Messenger bandwagon. Some, like CNN and Bud Light, have launched their own chatbots. These bots offer users the ability to request an update, receive a product recommendation, and even purchase a beer or a flower.

It is also possible to use a chatbot to provide you with a list of financial metrics for any given company, such as its market cap, dividend, revenue per employee, and shares outstanding. This is especially handy if you are a newbie to the financial world.

Hybrid

A hybrid chatbot messenger is a great way to engage with your customers in a slick and effective manner. Using bots and live agents together in tandem offers a more personalized approach to customer service. In addition to helping your customers, it allows you to scale your messaging platform.

This kind of bot combines the best features of live chat and artificial intelligence. It can understand natural language and answer common questions. Moreover, it can also take advantage of your existing agents.

For example, it can search for information in your CRM, retrieve data from external servers, or push data from integrated tools. Alternatively, it can perform manual administration.

Rules-based

Rules-based chatbots are a type of online business tool that allows you to automate your customer service in specific scenarios. Unlike Conversational AI, which learns from user interactions, rule-based bots use pre-defined rules to determine responses. They can be a great way to streamline customer support, but they are also a costly and time-consuming process.

A rule-based chatbot is a specialized tool that is often used in the automotive, banking, insurance, and healthcare industries. However, this technology can be useful for other businesses as well.

While the term “chatbot” can be confusing to people, a chatbot is simply a computer program that carries out a conversation with a human. It works by asking a series of predefined questions. Then it gives the user a list of possible answers. After choosing an answer, it guides the user forward.

Contextual

A contextual chatbot is a type of virtual agent, also known as a conversational bot. They are based on natural language processing (NLP) and Machine Learning (ML) techniques, which enable them to recognize the context of a conversation and improve their responses accordingly. These tools are being used by some of the world’s leading companies, including Domino’s, Burger King, Expedia, Pizza Hut, and Taco Bell.

Contextual chatbots are able to recall user intents across various platforms, which can help them respond intelligently to specific user needs. These intelligent assistants can perform tasks such as making reservations at hotels and recommending products and services.

Chatbots that offer these kinds of functionality are usually voice-enabled. Voice-enabled chatbots can be programmed using text-to-speech or voice recognition APIs.